Refund and cancellation policy

Getting your money back before you use it

You can undo a purchase and get a full refund within 7 days of buying it, provided it has not been used. “Not used” means:

• An event plan — the event website has not been published, and no invitations have been sent.
• Message or AI credits — none of the credits in the pack have been spent.
• A streaming package — no stream has started.
• A storage package — the extra storage has not been filled beyond what your plan already gave.

Write to [email protected] with your order number and we will process it.

After it has been used

Once an event website is published, invitations have gone out, a stream has run, or credits have been spent, that purchase is not refundable. This is why: publishing sends your event to your guests, a sent message has been delivered and paid for at our end, and a stream has consumed the capacity that was reserved for it. None of those can be taken back.

Credits are counted individually, not as a pack. If you bought 500 SMS credits and have spent 40, the 460 unspent ones are still refundable within the 7-day window; the 40 are not.

Payments that went wrong

These are always put right, and the 7-day window does not apply to them:

• Charged twice for the same thing — the duplicate is refunded in full.
• Money taken but nothing activated — refunded in full, or the purchase activated, whichever you prefer.
• Charged for something you did not buy — refunded in full, and we will look into how it happened.

Tell us as soon as you notice. Include the order number from your invoice; it is the fastest way to find the transaction.

If we end your access

If we suspend or close your account for a reason that is not your fault, we refund what you have paid for and not received. If we close it because these terms were broken, we do not.

How a refund is paid

Always back to the method you paid with — we cannot send it anywhere else. Once we approve a refund it is initiated the same working day. Your bank or card issuer then takes its own time, usually 5 to 7 working days, occasionally longer. GST already charged is refunded with the amount, and a credit note is issued against the original invoice.

There is nothing to cancel

We do not sell a subscription, so there is no subscription to cancel. Every plan is paid for once and runs for a fixed time — one event, or one year. We never store an authorisation to charge you again, and nothing renews on its own. When the time you paid for ends, it simply ends.

The only two things you can do to a plan you already hold are:

• Extend it — buy more days for an event that is running out of time.
• Upgrade it — move to a bigger plan, paying only the difference after we credit back the days you have not used.

Neither of those takes anything away, and neither is needed to stop being charged, because you are not being charged again in the first place. There is no part-year refund for time remaining on a plan you have already started using.

What happens to your data

A refund does not delete anything immediately, and neither does a plan reaching the end of its time. Your event follows the timings in the terms — active period, grace period, then archive — and you are warned before anything is deleted, with a way to export it all first.

Questions and disputes

Write to [email protected]. If we cannot agree, the courts at Madurai have jurisdiction, as set out in the terms.